on sunday my cousin rewound my grandparents' cuckoo clock, which has hung silent for several years. on monday, the same cousin spent several hours on the phone with credit card companies and other businesses to clear up my granny's accounts. i'm sure you can imagine the annoying script for these phone calls: "hi, i'm calling to close my grandma's account, as she's deceased. what? you need authorization from her husband, her social security number, last payment date, maiden name, favorite color and secret recipe for spaghetti and meatballs?"
so here's how one of the calls went down:
paul (to the IVR): i need to speak to a customer service representative.
paul: i need to speak to a customer service representative.
paul: i need to speak to a customer service representative!
clock: cuckoo, cuckoo!
thanks to all for the well wishes, by the way. things are going well. it's been so great to spend time with my papa. he's doing well despite the loss. after 58 years of marriage, the fact he can laugh and joke and tell stories about granny is a good sign. plus, where we are, we have the most spectacular view of beautiful mountains!